Shipping Policy

At crafttools.shop, we aim to provide fast and reliable shipping for all of our customers. Below you will find information regarding our shipping practices and guidelines to ensure a smooth delivery process.

1. Shipping Methods and Delivery Times

We offer several shipping options to meet your needs. The shipping methods and estimated delivery times are as follows:

  • Standard Shipping: 3-5 business days
  • Expedited Shipping: 1-3 business days
  • International Shipping: Delivery times vary by destination, typically 7-14 business days

Please note that delivery times are estimates and may vary depending on factors such as location, availability, and weather conditions.

2. Shipping Costs

Shipping costs are calculated at checkout based on the shipping method you select, the weight of the items in your order, and the delivery location. We offer free shipping on orders over [amount, e.g., £50] within the UK.

For international orders, shipping costs will be calculated based on the destination country and order size.

3. Order Processing

Orders are typically processed within [e.g., 1-2 business days] of receipt. Orders placed after [e.g., 3 PM] will be processed the following business day. We do not process or ship orders on weekends or public holidays.

If there are any issues with your order, we will contact you as soon as possible. You will receive a confirmation email once your order has shipped, along with a tracking number if available.

4. Tracking Your Order

Once your order has been dispatched, you will receive an email with a tracking number and a link to track your shipment. Please allow up to 24 hours for the tracking information to update.

5. Shipping to Multiple Addresses

Currently, we only ship to one address per order. If you wish to ship items to different addresses, you will need to place separate orders for each destination.

6. International Shipping

We are pleased to offer international shipping to select countries. Please be aware that customs duties, taxes, and other fees may apply depending on the destination country. These charges are the responsibility of the customer, and payment is typically required upon delivery.

If you have any questions about international shipping, please contact us at [email protected] before placing your order.

7. Order Issues and Missing Items

If your order is missing or arrives damaged, please contact us immediately at [email protected] with your order details. We will investigate the issue and provide a solution as quickly as possible.

8. Address Accuracy

Please ensure that the shipping address you provide is correct. We are not responsible for any delays or issues caused by incorrect or incomplete addresses. If you realize that you’ve made an error in your shipping information, please contact us right away, and we will do our best to assist you.

9. Contact Us

If you have any questions or concerns about our shipping policy, please don’t hesitate to reach out:

Email: [email protected]
Address: 213 Easton Rd, Easton, Bristol, BS5 0EH